Technology Specialist  

 

The Technology Specialist will join the talented team at the Coatesville Area School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools which include both desktop and laptop computers, mobile devices and printers used throughout the educational institution. 

 

Required Education:

Associate degree in technically related field preferred.

 

Required Skills and Knowledge:

Experience providing computer and network support.

Exceptional written and oral communication skills.

Must possess extensive troubleshooting skills.

Ability to work well in a demanding and fast-paced environment.

Excellent interpersonal skills for both internal and external communications.

Must be able to successfully pass criminal background checks.

 

Other Requirements:

PC Security Administration/Update experience.

Active Directory experience.

Mobile device experience.

Microsoft and IOS experience.

 

This list below is intended to be illustrative rather than complete.  It shows major duties and responsibilities and does not express or imply that these are the only duties to be performed by the incumbent in this position.  The employee will be required to perform any other position-related duties requested by the supervisor.

 

• New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications.
• Conducts problem identification and resolution with a focus on help desk ticket resolution.
• Develops desktop strategies and configuration alternatives to best meet customer needs.
• Architects, create, deploy and maintain standard workstation images for desktops and laptops.
• Architects and implements patch distribution management (desktop).
• Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.
• Understanding Active Directory group policies and maintaining application groups.
• Proven experience in desktop methodologies and best practices.
• Ability to interact with customers on the telephone and in person.
• Provides ongoing hardware and software support for all technologies.
• Addresses help desk tickets efficiently and in a timely manner.
• Troubleshoots and resolves technology failures, documenting required changes.
• Responsible for managing multiple priorities including tickets, projects and other assigned tasks.
• Keeps current with technology trends and changes related to position.

External Candidates must upload required clearances. This includes the Act 34 (State Criminal Clearance), Act 151 (Child Abuse) and Act 114 (FBI Clearance). All Clearances must be within 1 year of application date. Candidates not providing updated clearances will not be considered for employment.